At Calex UK we take the protection of your privacy and confidentiality very serious. We understand that all users of our site and those who engage with us for Services or to be part of Calex as an employee should be confident that their data will not be used for any purpose  unintended by them, and will not fall into the hands of a third party not associated directly with Calex UK company operations.

Our policy is both specific and strict taking into consideration the needs of the General Data Protection Regulations. If you think our policy falls short of your expectations, do please tell us by contacting the Data Controller using this email address datacontroller@calexuk.com.

For your protection, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site unless it has been personally requested and agreed. If this policy should change in the future, then we shall provide notification in advance, and the opportunity for all
users to indicate whether or not they would prefer that we do not provide the information to third parties as proposed.

Here is a list of the information we collect, why it is necessary to collect it and who to contact if you have any questions regarding your data:

BASIC IDENTIFICATION AND CONTACT INFORMATION, SUCH AS YOUR NAME AND CONTACT DETAILS

This information is used:

• to provide you with the services which you request;
• to maintain our accounts;
• for billing;
• to enable us to answer your enquiries;
• for verifying your identity for security purposes;
• for marketing our services and products;
• to help make our web site as useful to you as possible;

Information which does not identify any individual may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service.

YOUR EMAIL ADDRESS

This information is used in a collective way not referable to any particular individual, for the purpose of quality control and improvement of our site along with the ability to contact any visitor/applicant in a more rapid and less intrusive manner. You may request to not be contacted by email at any time by sending a data request to the Data Controller using this email address datacontroller@calexuk.com.

ASSOCIATE INFORMATION

This is information given to us in the course of your business and ours as you have become part of our associate programme or a customer of our services. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our
relationship. This information is used:

• to maintain our accounts and associate records;
• for billing;
• to enable us to answer your enquiries;
• for verifying your identity for security purposes;
• to send you news about the services to which you have signed up;
• to tell you about other of our services.

You may at any time request for a copy of the data held and chose for this to be removed from our systems if you no longer wish to be part of our service offer. To request your data to be removed please contact the Data Controller using this email address datacontroller@calexuk.com or call the office on 01235 553296 and ask to speak to the data controller.

BUSINESS INFORMATION
This is information given to us in the course of your business engagement and our service delivery such as in relation to your application to partner with us, employment, subcontract to deliver part of our service delivery or advertise with us. Such information is retained for business use only.

We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect you and any partner to reciprocate this policy. Any data held can be requested and provided through formal Subject Access Request by contacting the Data Controller. If we need to keep your data for business purpose and audit we reserve the right to hold this data for 6 years. After this period you may request for your data to be removed.

DISCLOSURE TO GOVERNMENT AND THEIR AGENCIES

We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorization such as a search warrant or court order. We also share data with Government Departments such as the Education and Skills Funding Agency for the purpose of delivering UK  apprenticeships and may be subject to external audit for financial and quality purposes.

PERSONAL INFORMATION AND DATA REQUESTS

At any time you may review or update the personally  identifiable information that we hold about you, by contacting us at the address below or contacting the Data Controller
on datacontroller@calexuk.com. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information. This confidentiality policy has been compiled so as to comply with current General Data Protection Regulation legislation, so far as we are aware.

If at any time you would like a copy of the data we hold or request for your data to be removed we will be happy to support this free of charge with 30 days.

If you have any question regarding the confidentiality policy, please contact us via Calex UK, Unit 21 The Quadrant, Barton Lane, Abingdon, OX14 3YS, Tel: 01235 553 296.